FAQ

Do you deliver to my country?
Short answer: Yes!>
We deliver to almost ANY country in the world, almost FREE for shipping .
If you are unsure about your country,
please contact our customer service team at tittok2016@foxmail.com or tittoksale@foxmail.com, 
We will be glad to assist and support you.


How much the shipping fee to my country?
We offer worldwide FREE and secure shipping with tracking code by registered Air Mail.


What is the right size for me?
We recognize the size differences that international shopping may bring. Please refer to our detailed size guide.


How can I pay at TITTOK?
Our payments are processed through PayPal and 2Checkout,
both very renowned and secure payment gateways promote your security and protection of payment.
You can either pay by your PayPal account directly,
or you can use your favorite credit cards (VISA, MasterCard, American Express, Discover).


Can I pay in cash upon delivery?
This is unfortunately for an international shipping context.


How do I know if my payment was successful?
Once your payment has been received, you will automatically receive an e-mail confirmation with the details of your order.


How long does shipping take? When will I receive my order?
Our dispatch time is usually 1 to 4 business days after receiving payment.
As soon as your order has been dispatched, you will receive an email confirmation.
Delivery time can vary significantly by country.
In our experience, the estimated delivery time for different regions is as follows:
North America: 10-18 days to Canada, USA, Mexico
Europe: 7-14 days to France, Spain, Sweden, Germany, Finland, Norway, Poland, Italy, United Kingdom, Romania, Greece, Bulgaria, Iceland,
Hungary, Portugal, Serbia, Austria, Czech Republic, Lithuania, Ireland, Georgia, Latvia,
Croatia, Slovakia, Estonia, Denmark, Netherlands, Switzerland, Belgium, Slovenia, Luxembourg, Liechtenstein
South America: 12-22 days to Argentina, Brazil, Mexico, Chile, Colombia, Ecua

 

How do I know if my order has been shipped?
As soon as your order has been shipped, you will automatically receive an e-mail confirmation.
Including a tracking code, which you can track your parcel.

 

Where can I track my parcel?
Once your parcel has been shipped, you can track it worldwide with tracking code.

 

I have not received my order, where is it?
If you have not received your parcel within 30 days after payment.
Please let us know and contact our customer service at tittok2016@foxmail.com or tittoksale@foxmail.com for further instructions.
We will support you in getting it delivered asap!
In addition, you may also contact your local post office with your tracking code and ask for further information.

 

My order did not arrive correctly (missing or incorrect items)
If you have received your order and you are missing an item, or if you have received an incorrect item.
Please contact our customer service at tittok2016@foxmail.com or tittoksale@foxmail.com for further instructions.
We will support you in getting it right asap!

 

How do I return my order?
At Tittok, you may return any product for whatever reason within 14 days and get 100% of your money back - guaranteed!
Please read our detailed returns & replacements instructions here.

 

Do I have to pay for return postage
In an international shipping context, we are unfortunately not able to cover the cost you may incur when returning an item.
In cases where a product was delivered damaged or received incorrect item by our manufacturers. 
We cover the return postage (upon reviewing photographic evidence provided from you)